Return and exchange
If you receive an item that does not work properly and is damaged, how can you recover your money that you paid?
You can then document the case with a photo or video and send it to us via WhatsApp, and we will decide the extent of the damage
Either by returning the item to us in the same condition it was in and with the same original packaging
As soon as we sell the item, we will immediately start the process of refunding you the money that you paid for the item only
Or you can keep it and only the money you paid for the item will be returned to you
If you bought an item and no longer want the item, can you return it?
naturally
If it is not shipped in this case, all you have to do is contact us and we will give you a full refund
If it was shipped in the event that you had the item, you will be able to return it within 3 days from the date of it, provided that
The item must be returned in the same condition as it was with its packaging
If not, contact us so we can inform the shipping company to return
In any case, you can contact us via WhatsApp 0550918824
When you want to return the item, who will pay the shipping cost?
You will pay the full shipping cost and we will only refund you
And you can ship the order through your shipping company
What does "original cover" mean?
You must ensure that you have secured the packaging in the same condition in which you received it
You no longer have the original cover of the commodity?
There is no harm in that, but make sure that the order is closed tightly so that the commodity is not damaged and its value is lost
Can you exchange the good that you no longer want for another good?
It is not possible to exchange or exchange an item for another after shipment
Meaning, you can change only if the order has not been shipped
If you paid cash on delivery, how can you get your money back? "Jeddah City Clients"
If you do not like the product and want your money back
First: If the representative is still in front of your house, you will return the item to him and pay the agreed delivery value, and he will return to you all your money for the order only.
Second: If the representative left the site, he will be contacted again in order to return to you and receive the item and return your money for the request after deducting 10-15 riyals as compensation.
What are the items that you cannot return?
Goods that have been used and become damaged or damaged by the beneficiary
Are there cases in which you will not be able to return any of the products?
When the specified time expires, which is 3 days from the date of receipt
When the item has been used, damaged, or not in the same condition that you received it
Items that have been tampered with or had any labels removed
Goods received intact and returned broken
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